FAQ

When and where do we meet?

Camachee Cove Marina, 282 Yacht Club Dr. St. Augustine FL, 32084. Dock A-19.

The dock is to the left of the restaurant King Fish Grill. Just before you get to the restaurant you will enter the dock to the left. Then you are going to walk down to the floating dock and head right, where you will see our boat. Our first mate will be waiting in front of the restaurant to point you in the right direction! You must arrive 15 minutes prior to departure. We leave on time!

Where do we park?

As you pull into Camachee Cove, take the very first right and park facing the road, A1A, across from Vinny’s Pizza. To avoid a towing expense, please do not park in the store/business parking spaces. You will then walk through the parking lot towards King Fish Grill. Just before you get to the restaurant you will enter the dock to your left, then go right, and you will see our boat!

Please note that we may not be able to answer the phone the day of your trip, so if you are unfamiliar of the area please arrive early so you have enough time to find our location.

I am physically challenged; can I still come?

The boat is not handicap accessible. However, if you use a wheelchair but can walk onto the boat (2 steps up) we have no problem taking your wheelchair with us. There’s a ramp that leads down to the dock, so you would be able to wheel right up to the boat. We have very comfortable seats! It is important to us that everyone be able to enjoy our cruises, no matter what. Your Captain and Mate are happy to do whatever it takes to make this experience wonderful for you!

Is the boat shaded?

Yes, shade is a must when enjoying Florida waters!

What should we bring?

For our daytime cruises you may bring sunglasses, sunscreen, a hat/visor, bottled water, chap stick, and snacks. For our cooler evening cruises, depending on the time of year, you might want to have a lightweight jacket or sweater. For the Nights of Lights cruises, bundle up!

Can I bring my kids?

For our family oriented cruises, our policy is ages 3 and up only, no exceptions! For safety of all guests, we do not allow children under the age of 3 on any of our tours. For the adults-only cruises, all guests must be at least 21 years of age and have valid photo ID.

Can we swim with the dolphins?

No, you will remain on board for the entire cruise.

Can we feed the dolphins?

Absolutely not. Aside from the fact that feeding wild dolphins is illegal, it is not in their best interest for us to do so. They can lose their natural wariness of humans and become habituated to receiving handouts, which increases their risk of injury from boats and entanglement in fishing gear; it can also decrease their willingness to forage for food on their own.

Is there a bathroom on board?

Yes. We have a fully functional toilet!

Do you see dolphin and other wildlife on the other tours?

Yes! The Matanzas Bay is full of wildlife, no matter what time of day!

Can I bring alcohol?

Alcohol is not permitted on the Dolphin cruises or any cruise before sunset unless otherwise specified. Currently, our 21-and-over cruises are BYOB!

What happens if we miss the boat?

All ticket sales are final and nonrefundable (but can be used at a later date if you wish). A $10 per person re-booking fee will be charged if you miss the boat or if you fail to provide WRITTEN notice of cancellation by emailing [email protected] at least 48 hours before your scheduled cruise. You’ll want to allow plenty of time for traffic in and around St. Augustine (especially for the evening cruises with rush hour), finding our location, and walking from parking to the boat. WE DO LEAVE ON TIME! Tickets are transferable, and can be used by anyone you wish, but you will have to notify us in writing of the names. Your booking confirmation will contain all of these details.

Do I still have to make a reservation if I purchased my tickets through a third party?

Indeed you do. Simply purchasing that ticket does not guarantee you a seat. Follow the how-to-redeem instructions provided by the site by which you purchased the ticket. You must manually reserve your own seats through our booking page.

  • On the website, click the BOOK NOW.
  • Click on the cruise that you purchased.
  • The reservations page will pop up.
  • Choose the date and time that you would like to take your cruise in accordance with the ticket you purchased.
  • When you come to the page where you are asked to enter your name and address, you will be asked to enter your voucher number.
  • VERY IMPORTANT: You are not guaranteed a seat unless you have made the formal reservation on our booking page!
Am I required to leave a tip at the end of our trip?

A nice rule of thumb is ‘if you enjoyed your trip, leave a tip’. This is not required, and we certainly will not chase you down the dock if you choose not to, but as with most hospitality-oriented jobs, the majority of our crews’ wage comes from tips, so monetary appreciation of our service is greatly appreciated. 🙂

What is a ‘Minimum Requirement’?

There must be 12 paid-for reservations to leave the dock (this accounts for what it costs to take out the boat). If the minimum is not met, we will contact you the day before your scheduled trip to reschedule your reservation.

What if the weather is bad?

Weather here in Florida for the most part is beautiful and sunny, but can be unpredictable at times. Our policy is, if there is a small craft advisory or lightning, we will cancel the tour. If your tour gets cancelled, we will contact you as soon as the captain knows and you can re-schedule it for another time, there is no expiration. All tickets are non-refundable but can be used at a later time and are transferrable.

Can I rent the boat for a private event?

Absolutely! The Osprey is available for private use, with a tailored trip designed just for you. You can bring your own drinks, you can bring your own food, and you can play your own music; you can also employ (for an additional fee) the services of our events coordinator to arrange your private party. We can handle groups up to 40, but you can charter for just the two of you! If you would like to talk about the possibilities, email the following information to [email protected], and we will contact you within 24 hours.

I want to propose to my girlfriend, can I rent the boat for just us and will you help me make it perfect?

YES! We love that stuff! If you would like to talk about the possibilities, email your information to [email protected], and we’ll contact you within a few hours.

Home to St. Augustine’s favorite Dolphin and Sunset Tours!

Reservations are required!

Walk-ons are welcome but you must call ahead to check availability.