Frequently Asked Questions

Florida Water Tours

OUR ADDRESS
Florida Water Tours
107 Yacht Club Dr.
St. Augustine FL, 32084.

We are located in the Camachee Cove Marina.

Our office is next to Odd Birds Cafe and our boats are on the dock of the restaurant Kingfish Grill.

BOARDING LOCATION

OSPREY is located on DOCK A-24

ISLAND BREEZE is located on DOCK A-23.

If you are looking at our office, head right!

We ask that you please arrive 15 minutes prior to departure for boarding. We leave on time!

• As you pull into Camachee Cove, take the very first right immediately after the entrance and park anywhere. The vessel is located on the dock of Kingfish Grill.
• Stop in to our Florida Water Tours shop before or after your cruise!

Please note that we may not be able to answer the phone on the day of your trip, so if you are unfamiliar with the area, please arrive early so you have enough time to find our location.

– Cancel at least 48 hours before your scheduled tour in order to receive a full refund.
– No refunds for cancellations within 48 hours of your scheduled cruise, or no-show’s.
– A rescheduling fee of 50% of your payment will be charged if rescheduling within 48 hours of your cruise.

Weather

– Your trip is 100% refundable if cancelled by us due to unfavorable or unsafe weather conditions.
– We will contact you as soon as the captain knows.
– We make every effort to contact you a reasonable amount of time before the tour (we will call, email, and text you) but sometimes we do not cancel until the last minute due to unpredictable weather here in Florida. If we do not contact you, please head to the tour as normal.
– Our Master Captains are professionals and safety is our number 1 concern.
– You can reschedule your trip for a later date with no expiration or receive a full refund. Your cancellation email will have instructions on how to re-book your trip or request a refund.

Please note: We have a minimum requirement of 12 passengers for every tour. If in the rare occasion we do not meet our minimum, we will contact you at least 2 hours before your tour. You are then entitled to a full refund, or you can reschedule with no expiration.

Reschedule

– Reschedule at least 48 hours prior to your cruise to avoid fees.
– A rescheduling fee of 50% of your payment will be charged if rescheduling within 48 hours of your cruise.

*Refunds will not be given for cancellation requests after rescheduling within 48 hours of your original tour date.

If you scheduled a Private Cruise with us:

If you need to cancel your trip, please give at least 4 days notice in order to receive a full refund. All no show’s or cancellations within the 4 days of your cruise are responsible for full payment.
If you need to Reschedule your trip, please give at lest 4 days notice. Any reschedules within the 4 days of your cruise will receive a re-booking fee in the amount of 25% of your base price. Please email FWT staff at info@FLwatertours.com to cancel or reschedule.

• If you have more than 8 guests in your party, please call to book. We have group discounts! However, we may include an auto gratuity depending on your group size.
• If you have more than 14 people in your party, you must book a private tour in advance by calling 904-827-7728 or emailing info@FLwatertours.com.

• You must purchase tickets to reserve your seat on the boat. Everyone in your party must have a ticket for the tour, including infants (there are separate children prices for ages 0-5). This is because according to the Coast Guard, every soul on board counts as a seat against our capacity, no matter the age.
• If you fail to purchase tickets for everyone in your party (including infants), there is a possibility the tour will be sold out when you arrive and we will not be able to accommodate your entire party. You will not be refunded.
• We close off online booking an hour before the tour start time.
• Please make sure all of your contact information is correct during checkout in case we need to contact you. Double check that your phone number and email address are correct. Please make sure that the date and time you are booking are correct! Check your inbox for the confirmation email — this will act as your boarding pass. Please contact us if you fail to receive it in the next 30 minutes.

The boat is not handicap accessible. However, if you use a wheelchair but can walk onto the boat (two steps up), we have no problem taking your wheelchair with us. There’s a ramp that leads down to the dock, so you would be able to wheel right up to the boat. We have very comfortable seats! It is important to us that everyone be able to enjoy our cruises, no matter what. Your captain and mate are happy to do whatever it takes to make this experience wonderful for you! If you have more questions or would like other  recommendations, please give us a call!

Yes, shade is a must when enjoying Florida waters!

• For our daytime cruises, you may bring sunglasses, sunscreen, a hat/visor, re-usable bottled water, chap stick, and snacks.
• For our cooler evening cruises, depending on the time of year, you might want to have a lightweight jacket or sweater.
• For the Nights of Lights cruises, we recommend bundling up.
• We have water and soft drinks for sale on board the Osprey, the Island Breeze is all bring your own. We recommend you bring your own refillable (not plastic) water bottle to cut down on waste!
• If you booked the Osprey: Alcoholic beverages are sold on board for those 21 and older, including local favorites!
• If you booked the Island Breeze: You are welcome to BYOB. We sell alcoholic beverages in our marina shop that you are able to bring on board.
• All required Coast Guard-inspected life preserves are on board.

For our family-oriented daytime Dolphin and Wildlife Adventure, we allow all ages (children must be accompanied by an adult)! For the adults-only cruises, all guests must be at least 21 years of age and have valid photo ID. Please read the descriptions of any other cruises for age suggestions.

Absolutely! The Osprey, Island Breeze and Salty Dreams are available for private use, with a tailored trip designed just for you. You can have it catered, and play your own music. Employ the services of our events coordinator to arrange your private party, for whatever it may be. We can handle groups up to 38, but you can charter for just the two of you! If you would like to talk about the possibilities and pricing, email the following information to info@FLwatertours.com, and we will contact you within 24 hours.

• Desired date or day of week
• Desired time of day
• Estimated number of guests

No, you will remain on board for the entire cruise.

We absolutely can’t feed the dolphins. Aside from the fact that feeding wild dolphins is illegal, it is not in their best interest for us to do so. They can lose their natural wariness of humans and become habituated to receiving handouts, which increases their risk of injury from boats and entanglement in fishing gear. It can also decrease their willingness to forage for food on their own.

We do not allow pets on board the vessel and we apologize for that inconvenience! We are all animal lovers and know it can be hard to leave our furry friends behind.

Service animals are always welcome. Please call ahead to let us know as it affects our capacity limit on board.

Yes, we have a fully functional toilet on all vessels! There are also public restrooms around the marina.

Yes! The Matanzas Bay is full of wildlife, no matter what time of day or year!

• If you booked the Osprey: Alcoholic beverages are sold on board for those 21 and older, including local favorites! No outside alcohol is allowed.
• If you booked the Island Breeze: You are welcome to BYOB. We sell alcoholic beverages in our marina shop that you are able to bring n board.

All ticket sales are final and nonrefundable. We do not offer refunds if you miss the boat so it is important that you arrive on time.

If you need to reschedule your reservation, please let us know at least 48 hours in advance. There is a rebooking fee of 50% of your payment for rescheduling within 48 hours of your cruise.

A nice rule of thumb is “if you enjoyed your trip, leave a tip.” As with most hospitality-oriented jobs, the majority of our crews’ wages comes from tips, so monetary appreciation of our service is greatly appreciated. 🙂

There must be 12 paid-for reservations to leave the dock. Although very rare, if the minimum is not met, we will contact you two hours before your scheduled trip to reschedule your reservation or you may request a full refund.

The weather here in Florida is beautiful and sunny for the most part, but it can be unpredictable at times. Our policy is, if there is a small craft advisory or lightning, we will cancel the tour. If your tour gets cancelled, we will contact you as soon as the captain knows and you can re-schedule it for another time or request a full refund. There is no expiration if you would like to save your tickets for a future date. All tickets are refundable for a trip that has been cancelled by us for any reason.

YES! We love that stuff! If you would like to talk about the possibilities, email your information to info@FLwatertours.com, and we’ll contact you within 24 hours.

Windward at Camachee Island is just two miles from the historic district, and our harbor has it all – dining, boat club and charters, fishing, sailing, boater’s store and a boutique shop, as well as a Waterfront Inn and more.

KingFish Grill is great for dinner and offers you 10% off if you show them your confirmation email!

Odd Birds Cafe is open for breakfast and lunch, or Vinny’s Pizza- open for lunch and dinner!

If you are staying downtown, we recommend OTC!

This is the most fun way to hop around St. Augustine! There are multiple 8 and 12-person premium cart shuttles and a classy 28′ Trolley. Old Town Cart is the easiest and most memorable way to get around The Oldest Town!